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Hats & Accessories from the World's Finest Designers
Hats & Accessories from the World's Finest Designers

Home » Help with Hartford York  

 Contact us Top
Have a question about our services or our website? Or simply wish to pass on your thoughts about our products, services, and overall Hartford York experience? We'd love to hear from you. Please take a few moments and fill in the form below, we'll read your note and respond as quickly as possible if necessary.

First Name: 
Email Address: 
  Please do NOT send me any advertising Information
P.O.Box 337
French Camp,
CA 95231-0337

To place an order by phone:
1-800-936-5646 day or night

To place an order by fax:

For customer service:
(Between the hours of 8 AM and 5 PM Monday-Friday)

Order questions:
Order Info

Customer Support

Steve Singer

General Requests:
 Guarantee Top
"All of our products are 100% guaranteed. If you are not completely satisfied with any of our products, simply return them for a replacement or refund (less shipping charges) within 30 days. NO QUESTIONS ASKED."
 How To Use Our Site Top
Mini Shopping Cart:
You will see "Cart" on the upper charcoal bar on each page. Upon selecting an item, the quantity (QTY) and dollar ($) amount of your order will be entered so you can keep track. To see what's in your cart, click "View cart" in this section AFTER you have added an item. 

Use the "Text Link" by clicking the title with your mouse, then view the landing page once loaded. Go to the main page by clicking the title of your choosing.

On Site Search:
Enter the product item number (SKU), product name, brand name or style of hat into the search box and click search. A search page with a selection of hats based on the keyword you entered will come up.

Zoom Function:
When you visit our product pages, you will see the product image on the left hand side of the page. If you are on a Desktop, or Tablet with Flash ability, you will see a set of controls below this image. The arrows will pan left and right as well as up and down once you have zoomed in. NOTE: iOS/Android users WITHOUT FLASH will see a product image with no controls. Simply double click the image with your mouse, or double tap the image to zoom in. Slide your finger to pan left, right, etc. To return to the regular view, double click or double tap until it appears.

On the bottom right of our category pages you will see "Page: 1, 2, 3, etc.." followed by an arrow, either pointing left or right. The numbers will be underlined 1 and are "links" to the next page of your selection type. The arrows are also links. 

Recently Viewed:
After viewing one or more items, a box will appear on the right hand side of our inner pages showing the items you have previously viewed. This helps you find anything you wish to look at again and possibly order.

  Privacy Policy Top
Hartford York values your online business and pledges to keep any personal information you may share with us absolutely private. Like other quality online businesses we use what is called SSL Technology. This standard web technology ensures that all information that you enter into our order form, including your credit card information, is encrypted for absolute safety and privacy. If you are still nervous about sending such information over the web, please call us at 1-800-936-5646 and we will assist you.

To view our complete privacy policy ( Click Here )
  Reporting a Problem Top
When reporting a problem with our site, ordering process or any website related issues, please try to include the following information so we can help you.
  • What type of device was used to access our site? Desktop, Laptop, Notebook, Mobile Phone, Tablet.
  • What Operating system was used? Windows v.x, iOS v.x, Android v.x, etc..
  • Browser type/version? IE v.x, Firefox v.x, Chrome v.x, Safari v.x, Opera v.x, etc..
  • Page(s) name involved (Is it the same page everytime, or random pages?)
  • Product(s) involved?
  • Screen shots of the error popups are VERY helpful. Press CTRL-ALT-PrtScn, then open your email and press CTRL-V, in the body of the email. After your message.
  • As much info as possible, step by step if you can.
  • Is the error repeatable? Or did it only happen once, or does it happen randomly?
  • Time/Date it happened? (as close as you can be, if we need to look at error logs this helps narrow the search).
To send us your help request and/or problem report contact us at: ( )
  Requesting help or additional service Top
Occasionally things don't work as we intend them to. If you have any difficulties navigating our site, placing an order, or sending us an email, please contact our technical services representative during our normal business hours of 7AM - 5PM PST Monday through Friday and we will do our best to resolve the problem you are encountering.

Call 1-800-936-5646 or send a message to
  Shipping Top
Your order will be shipped either via Priority US Mail™ or FED EX™ Ground within 48 hours of the time you place it (or on the first day of the week if placed on the weekend) and typically will reach you within 5-7 days depending on the region of the country in which you live (we ship from California).

To see our complete shipping schedule, rates, etc.. [ Click Here ]

Domestic Orders
Orders placed after 12 pm (PST) (3 pm EST) will be processed on the next business day. If you require same day shipping, please call us 1-800-936-5646.

International Orders

The minimum fee for international shipping is $100.00. If the actual shipping cost exceeds this amount, you will be informed of the additional fee by email within 24 hours of your order.

Once you accept the quote, we will charge any additional shipping fees to your credit card and complete your order.
Note: International shipping charges do not include customs fees or tariffs. The customer is responsible for any additional duties or taxes that may be imposed in connection with international shipping.
  Size Chart Top
U. S. 6 3/4 6 7/8 7 7 1/8 7 1/4 7 3/8 7 1/2 7 5/8 7 3/4 7 7/8 8
Centimeters 54 55 56 57 58 59 60 61 62 63 64
Head Size (inches) 21 ¼ 21 5/8 22 22 1/2 22 3/4 23 1/4 23 5/8 24 24 1/2 24 3/4 25 1/4

Mission Possible: The Perfectly Sized Hat for Your Head
Why Measure Your Head?

Did you know that your head size frequently changes? Something as simple as getting a hair cut or losing just a couple of pounds can change the size of your head, which of course means that your hat size changes.

For this reason, measuring your head, each and every time you order a hat, is vital.

Our hats fit head measurements from 21 1/4 inches to 25 1/4 inches. With standard head measurements for men's hats being 22 3/4 inches, and the standard head measurement for women's hats being 21 1/2 inches, you can see that we cover every head, from small to medium to extra-large.

Measuring Tips - Before You Start

To get an accurate measurement, use a non-stretch cloth measuring tape instead of a plastic one. If you don't have a cloth measuring tape, you can use a ribbon or string (as long as it is non-stretch).

Measure your head repeatedly until you get the same measurement a few times in a row.

When measuring, choose a comfortably snug fit, not too tight and certainly not too loose. The use of a hat may also determine its best fit: a tighter hat stays on better when its windy outside.

Take Time To Measure

Place the measuring tape around the widest part of your head, resting it where you like your hat to sit.

Usually a hat is worn slightly above the center of the forehead and the ears. At the back of the head, a hat tends to rest about halfway up -- on the bump (which I first thought was a personal deformity, but nowunderstand to be something we all have), called the occipital bone.

There is no right or wrong to this. Fit is subjective: some people wear their hats low, some at an angle and some quite high. Some prefer their fedoras to be angled while porkpies or bowlers sit level.

Eyeball it: use a mirror to ensure the measuring tape is level around the circumference of your head (unless you want to wear the hat at a slight angle).

When you've got the tape positioned, join the leading edge to the tape at any comfortable spot on your forehead and note the number of inches, including fractions of an inch.

Then simply compare the number of inches to the chart below and choose from size Small to 3X, or from Size 6 5/8 to Size 8.

Hat Sizing Conundrums

Remember, if your measurement falls somewhere in the middle of a size range, it's usually advisable to choose the next largest size. Same with when you're trying to decided between "S/M" or "L/XL".

You will notice that some of our hats are "one size fits most". These hats generally have an elastic sweatband to accommodate a wide range of sizes.

If you've got any questions, please feel free to call us at 1-800-936-5646 and we'd be more than happy to help.


Once you have received your order, please inspect it carefully. In the event of a problem, please call our customer service desk at 1-800-936-5646 and you will be promptly assisted.

If we have sent you the incorrect item, or incorrect size or color, or the item you received is damaged, please call us at 1-800-936-5646 and we will send you a prepaid return label for the item/items in question. Please note we cannot accept packages with insufficient postage.

We are fully committed to providing you with the best service imaginable. If you are not completely satisfied, please let our President, Steve Singer, know. You can reach him at Customer Service. has a 30 day return policy. Holiday exception: For purchases made during the month of December, returns will be accepted through January 31st.