In the Hartford York Frequently Asked Questions (FAQ) section, we try to answer
any questions you might have about hats and how the HartfordYork.com works.
And we hope to answer some questions you never knew you had!
This includes order and shipping information, hat size and hat care facts,
as well as a small glossary of terms for those of you who dont know a
porkpie from a cloche.
Questions About Orders
Your Hat Size
Hat Care and Storage
Questions About Orders
How do I order?
When you come across a Hartford York product you wish to order, choose a size
and color (if applicable), and click on the ORDER NOW button.
You may then proceed by choosing the Continue Shopping or Check
Out Now button.
At any time you can click on the View Cart button (upper right)
to see whats in your cart. This will show you each product you have chosen
to order, and the quantity of each item. You can remove a product by clicking
on Remove box. If you want to change the quantity of a product,
simply type over the existing number and then click Update Cart.
Once youre ready to check out, complete all required fields in the Shipping
Address form, then click Continue Checkout.
Review the Order Totals page and click Continue Checkout.
Complete the required fields in the Billing Address form - making
sure that the billing address you enter is identical to the billing address
associated with the credit card youre using.
Then click on Continue Checkout.
Review all the information on the Confirm Order Information screen,
then click on Submit Order.
You will see an online receipt. Please print this out for your records. You
will also receive an email confirmation within 24 hours.
Why won't my order go through?
Some of the most common reasons why orders do not go through successfully are:
- There are no items in your shopping cart.
- Shipping and/or billing information is incorrect.
- Credit card number and/or expiration date is incorrect.
I get the message "URL Missing." What does that mean?
A URL Missing message means that the web page you tried to access
is not where the link says it is. This can happen for several reasons.
If you receive a URL Missing error, please send an email to Customer Service,
describing which page you tried to access and also the previous page that referred
to this broken page. Our technician will fix the problem as soon as possible.
I'm getting the error message "Missing Required Fields" when entering
my shipping and billing info.
If a field has red text above it, it means you must type in valid information
for your order to be successfully processed.
Why won't it accept my credit card info?
You may not be entering the number correctly. Make sure not to type any spaces,
dashes or any other extra characters in the credit card number. Check that you
have chosen the correct expiration date. The credit cards we accept are Visa,
MasterCard, American Express, and Discover.
Why does it say I have an invalid email address?
When entering your Shipping information, you must include a valid email address
in this format: email@example.com. You must repeat the email address in the
next part of the form to confirm it. If the second entry is different from the
first one, you will get an error message.
Did you receive my order?
When you submit an order, you will receive an email order confirmation within
24 hours. If you don't receive it, or aren't sure your order went through, email
us at firstname.lastname@example.org with
your order information, and someone will get back to you within 48 hours. Or
call toll free, 1-800-936-5646.
I need to change my order. How can I do that?
If you need to change your order, let us know by email at email@example.com.
Include your order information and the changes you want, and someone will get
back to you within 48 hours. Or call toll free, 1-800-936-5646.
How soon will my order arrive?
It typically takes 5-7 days for door-to-door delivery, but overnight shipping
can be arranged. We have an enormous inventory and can generally ship your order
within 24 hours. If the item you request is not immediately available, we will
contact you by phone or email within hours of receiving your online order. Please
refer to our Shipping Information page for further details.
How much does shipping cost?
Please see our Shipping Information
page for details.
Do you ship internationally?
Yes. Hartford York ships from California to any point on the globe. For orders
originating outside the U.S., Hartford York accepts payment only by American
Express. To place your order, please complete the transaction using the standard
shipping option, FedEx Home Delivery, and we will reply via email within 24
hours with actual international shipping rate quote. Once you accept the quote,
we will charge the additional fee to your American Express card and complete
your order. How secure is my information when I order from Hartford York? Hartford
York encrypts all information contained in our order forms using what is called
SSL (Secure Socket Layer) Technology, which transmits information in an encrypted
(coded) format, which is only decoded when it arrives at Hartford York. This
is a standardized web technology and it ensures that your contact and credit
card information remains private and secure. If you are still nervous about
sending such information over the web, please call us toll- free at 1-800-936-5646
share your information with anyone. Ever. Period. Please refer to the Hartford
Do you allow backorders?
Certainly - as long as the item has an "expected date" in our database.
We typically ship backorders within 30 days and during the Holiday Season will
communicate clearly with you on Estimated Ship Dates of backordered items.
Please note that we do not charge for any items until they are shipped, unless
one order contains both shippable and backordered products. In this case the
entire shipping and handling fee associated with the order is charged with the
first order. Of course, subsequent backorder shipments go out without any additional
shipping and handling
Do you sell gift certificates?
Yes we do. Hartford York Gift
Certificates start at $20 each. Gift certificates can be purchased online
and may be used for the purchase of items via telephone, fax, email or mail
What is your guarantee?
All of our products are 100% guaranteed. If you are not completely satisfied
with any of our products, simply return them for a replacement or refund (less
within 30 days. NO QUESTIONS
What is your return policy?
If you wish to return a product, complete the questionnaire included in our
packaging and send it back, along with the product or products, using the enclosed
return mailing label. To better accommodate you through the Holiday Season,
our extended return/exchange deadline for items purchased after October 1, is
January 31 of the new year. See the Hartford York Customer
Service page for further details.
I have a question about my order that isnt answered here. What should
I do? Call us. If you have any questions at all, or any difficulties navigating
our site, placing an order, or sending us an email, please call us anytime,
Toll Free, at 1-800-936-5646. See our Customer
Service page for more information.
Your Hat Size
What is my hat size?
All you need to determine your hat size is a cloth tape measure. Please see
our Hat Sizing Chart
(which goes from Small to 3X) for details.
Remember that hats, as a rule, dont stretch and may even shrink over
time. It is always preferable to go up to the next size if you need to round
off. If the hat is slightly loose, you can insert pieces of material or felt
hat pads under the inner leather band to adjust the fit perfectly.
What hat style is best for me?
The best rule of thumb here is if you like the hat, its probably
your style. Obviously, youll want a color that enhances your skin tone
Your body size and shape can help determine the style best suited to you. For
instance, a generous brim adds a sense of balance to a larger persons
silhouette, while a higher crown adds height.
If you have a round face - try to draw the eye up and away from the face with
generous brims, interesting trims and higher crowns. For height, remember that
self bands tend to make crowns appear taller.
If your face is oval - go slightly asymmetrical (self-shaped brims are great),
with a tapered, moderate crown and use trim to move the eye up.
If you have a square face - you can soften your jaw line with a more rounded
hat while wearing a wide brim counters face width.
If your face is generally large - you can draw attention to the hat with wide
brims, but ensure that trimmings are understated.
If you have a small face - avoid overlarge crowns and brims.
Hat Care and Storage
Hats are made from a variety of materials, including straw, natural fibers
like palm leaves, natural and faux furs, wool, cotton and cashmere.
Generally, the best way to keep your hat from getting dirty is to brush it
regularly and also to store it properly when its not being worn (either
upside down in a hat box or loosely wrapped in plastic). Another preventive measure is to occasionally turn
down the sweatband to air dry.
If you have any questions that havent been addressed here, send them
on to Steve Singer, using our handy form: [ Contact Us ].